We're committed to providing a stress-free experience to both new and returning customers. Our shop only uses parts from reputable brands to ensure that your vehicle is always ready to drive.
First, facts you should know:
-No law requires you to get more than one estimate.
-You are not obligated to use any particular body shop for your vehicle repairs. You have full control of the auto body shop you choose and the authorized repairs.
-You do not have to accept the Insurance Company's appraisal of damage. Check the Appraisal Clause in your policy about how to resolve any differences.
-You are responsible for the cost of repairs. Financial arrangements with insurance companies and deductibles, if applicable, are best worked out up front. Let Performance Body Repair do all the work for you and take the stress out of the collision repair and insurance communication process. It's what we do and it's our pleasure to help.
1. What do I do in case of an Accident?
Most importantly, stay calm. If there are injuries, call 911 immediately. Do not move your vehicle, unless you are in immediate danger and it would be safer to get your vehicle in a different location. You should get the name of the person (s) driving the other vehicle (s) involved along with their phone number, driver's license, vehicle license and insurance information. Try to obtain any witness' name and phone number (s). Note the location, time and date. Use your camera phone to take pictures of the scene, vehicle damage and witnesses.
2. Your Rights as a Consumer
If you're involved in an accident, you have the right to determine where you want your vehicle towed and where you to choose to have your vehicle repaired. A high-quality collision repair shop will arrange towing for you, perform high-quality repairs and work with your insurance company. Performance Body Repair will be there for you every step of the way.
3. How to Choose a Body Shop
Only choose a body shop like Performance Body Repair that provides a complete written estimate, follows a structured repair process for every vehicle and features trained, certified repair experts. A national affiliation usually reflects higher quality repair standards, as does a nationwide warranty. Look for a body shop that uses the highest-quality parts and products to restore your vehicle, who will keep you informed throughout the repair process, provides excellent customer service, delivers your vehicle on time, and conducts a thorough inspection of all repairs before putting you back on the road.
4. About the Repair Process
Our repair process at Performance Body Repair begins as soon as you choose our auto repair shop to repair your vehicle. When you choose our shop, we will work with your insurance agent or insurance company involved in this process. We will conduct a thorough disassembly of all damaged areas of the vehicle to determine any structural or mechanical damage and will order the needed parts for your vehicle and then complete the repair. Once the repair is complete, we will conduct a detailed inspection of the interior and exterior of your vehicle to ensure a quality repair.
5. Understanding Your Estimate
Your Performance Body Repair estimate will include a thorough inspection of the work to be done on your vehicle, a description of the repair parts to be used, what items your insurance will and will not cover and the expected amount of the repair. One of the reasons estimates may differ from another shop is thoroughness of the appraisal process. Some estimates may leave necessary repairs out of the initial estimate, causing the amount to be different from another facility. Performance Body Repair thoroughly identifies the steps necessary for a quality and safe repair for your vehicle.
6. Information about Your Deductible
If your insured vehicle sustains physical damage as a result of a collision with another car, fixed object or your vehicle sustains damage related to some type of covered comprehensive peril (fire, theft, malicious mischief, vandalism, windstorm, hail, etc) your auto policy declaration pages will indicate the applicable deductible. It’s always important to double check the accuracy of your policy information with your insurance company before and after a loss. Your deductible is due when you pick up the vehicle after repairs are complete. We do not offer financing for deductibles, but we do accept cash, most credit cards and personal checks.
7. What Constitutes a Quality Repair
A quality repair begins with a comprehensive inspection to fully assess the damage and repairs needed to the vehicle. A structured repair process should be used to ensure the repair meets the vehicle manufacturer’s standards. A thorough repair should be performed by experts with I-CAR and ASA certifications, and training in the latest vehicle materials and technology and uses quality parts/products with a guarantee should be used to restore your vehicle to pre-accident condition. Performance Body Repair employs 13 of the best and top rated technicians in the area. Before the vehicle is returned to you, a thorough interior and exterior inspection and a test drive should be completed to ensure the repair meets your standards.
8. Warranty Information
Performance Body Repair offers full lifetime limited warranty on paint, unibody and framework for however long you own your vehicle. If your vehicle is still under a manufacturer’s warranty, it doesn’t mean it has to be repaired at a dealership. Most dealerships do not have their own collision repair facility and outsource their vehicles for repairs. Your vehicle's warranty is with your vehicle's manufacturer, not with the dealership.
9. What to Do in Case of Storm Damage
In Northern Kentucky and Southern Ohio, weather is quite unpredictable. So if your vehicle has suffered damage from being in a storm, call your insurance agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements. If you car has been submerged in water, do not drive it as mechanical and electrical elements may have been damaged. Trust your vehicle in the caring and skilled hands of the professionals at Performance Body Repair. We've been in business for over 19 years because of the outstanding work we do and because we treat our customers right. Remember, it is best to choose a local auto body shop to do the storm repairs in case complications arise months after the repairs.
10. Car Care Tips
Once the professionals at Performance Body Repair have finished repairing your vehicle, there are some car care tips to follow to keep your vehicle looking its best outside and in. Click the button below for car care tips.
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